01
Who processes your data
The data controller is S.V. LINE D.O.O., Batajnički put 23, 11080 Zemun, Serbia. Company registration number 07906927, tax ID (PIB) 101684003.
For any questions about personal data and to exercise your rights, write to office@svline.rs or call +381 11 30 73 527.
02
What data we collect and why
We collect data that you enter yourself in one of the forms on the site, as well as basic technical data required for the site to work.
- Inquiry and quote request (Contact): name, email, company, phone, message, inquiry topic and the products you added to the inquiry. We use them to answer your inquiry and prepare a quote. Legal basis: steps taken at your request before entering into a contract and our legitimate interest in answering business inquiries.
- Service ticket (Service): company, email, phone, machine model and serial number, problem description, order number and any photos you attach. We use them to handle the service request, order parts and organise the visit. Legal basis: performance of a contract and steps taken at your request.
- Job application (Careers): position, name, email, phone, LinkedIn profile, CV and message. We use them only in the recruitment process. Legal basis: your consent, given by ticking the box in the form.
- Newsletter: email address. We use it to send news about machines and services. Legal basis: your consent. You can unsubscribe at any time.
- Technical data: IP address, browser and device type, time of access and pages visited, logged automatically by the server. We use them to run and secure the site and to prevent abuse. Legal basis: legitimate interest.
- Visit statistics (Google Analytics): only with your consent, see the cookies section for details.
The list of products you add to an inquiry („Add to inquiry“) is stored only in your browser and is not sent to us until you submit the form.
Fields marked as required are needed for us to reply. All other fields are optional.
03
Cookies and similar technologies
Cookies are small files that a website stores in your browser. This site uses the following:
- Necessary: they remember your cookie choice (cookieyes-consent, 1 year), and server protection systems may temporarily set a security cookie to defend against attacks. The inquiry list uses the browser’s local storage (localStorage). These technologies do not require consent.
- Functional — Google Maps (Google): the map on the Contact page loads only after you allow functional cookies. Google may then set its own cookies (e.g. NID, up to 6 months) and processes your IP address.
- Analytics — Google Analytics 4 (Google Ireland Limited): cookies _ga and _ga_*, stored for up to 2 years. They help us understand how many visitors come to the site and which pages they use. They are set only if you accept them in the cookie notice; until then Google Analytics works without cookies (Google Consent Mode). Google Analytics processes your IP address and a device identifier, but does not store IP addresses. You can withdraw your consent at any time.
- Form protection — Cloudflare Turnstile (Cloudflare, Inc.): checks that a form is sent by a person and not by an automated program. To do this it processes technical data such as your IP address and browser information. According to Cloudflare, Turnstile does not use tracking cookies and does not use the data for advertising. Legal basis: legitimate interest in protection against spam.
- Fonts — Google Fonts (Google): the site’s fonts are loaded from Google servers, so your browser sends your IP address to Google. Google Fonts does not set cookies.
You can change your cookie choice at any time with the Cookie settings link at the bottom of the site. You can also delete or block cookies in your browser settings; if you block the necessary technologies, some parts of the site (e.g. the inquiry list) may not work.
04
Who we share data with
We do not sell data or share it for advertising. We share it only when necessary:
- Service providers that process data for us on our instructions: website hosting, email services, Google (Analytics, Fonts, Maps) and Cloudflare (Turnstile).
- The manufacturers TRUMPF and JFY, when their support is needed for a quote, delivery or service, and only the data required for your request (e.g. machine model, fault description and contact person).
- Public authorities, when required by law.
05
Transfers outside Serbia
Google and Cloudflare may process data on servers in the European Union and the United States. Such transfers are made with the safeguards required by law, such as standard contractual clauses and the EU–US Data Privacy Framework.
06
How long we keep data
- Inquiries and quotes: up to 2 years after our last contact; if we enter into a contract, for the periods required for business records.
- Service orders: for the duration of our business relationship and for the periods required for business records.
- Job applications: until the end of the recruitment process, and no longer than 12 months after you apply, unless you ask us to delete them sooner.
- Newsletter: until you unsubscribe.
- Google Analytics: 14 months.
- Server logs: briefly, for the periods set by the hosting provider.
When the period expires, we delete the data or anonymise it permanently.
07
Your rights
With regard to your data, you have the right to:
- find out whether we process your data and receive a copy of it;
- request correction of inaccurate or completion of incomplete data;
- request deletion of your data;
- request restriction of processing;
- receive your data in a structured, machine-readable format;
- object to processing based on legitimate interest;
- withdraw your consent at any time, without affecting the lawfulness of processing before the withdrawal.
Send your request to office@svline.rs. We will reply without undue delay and within 30 days at the latest.
If you believe your rights have been violated, you can lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection, Bulevar kralja Aleksandra 15, 11120 Belgrade, www.poverenik.rs.
08
Data security
The site uses an encrypted HTTPS connection. Messages sent through the forms reach us by email and are also stored in the protected administration area of the site, for the periods set out in section 6. Only employees who need them for their work have access to them, and we regularly update the system and protect it against unauthorised access.
09
Children, other websites and changes
The site is intended for business users. We do not knowingly collect data from persons under 15.
The site contains links to other websites (TRUMPF, JFY, LinkedIn, Facebook). Data processing on those sites is governed by their own privacy policies.
We may update this policy from time to time. The current version is always published on this page, with the date of the last update at the top.
